Frequently Asked Questions
Are Cape Karoo Ostrich Emporium products genuine ostrich leather?
Yes. Every product is handcrafted from genuine ostrich leather, sourced and made in Oudtshoorn, South Africa — home of the world’s ostrich leather industry.
How do I place an order?
Submit an enquiry through our website for the product you’re interested in. Our team will confirm price, availability and delivery details before finalising payment with you directly.
What payment methods do you accept?
Payment is made via bank transfer, arranged directly with our team once your enquiry is confirmed.
Do you offer international delivery?
Yes, via international courier, with delivery generally taking 10–12 business days from dispatch, excluding customs delays. International customers are responsible for any customs duties or import taxes in their country.
How long does delivery take within South Africa?
Major cities typically receive orders within 3–5 business days, while regional and outlying areas may take 4–10 business days after dispatch.
How long will it take to receive my product?
Orders are processed within 2–3 business days once payment is received. If an item needs to be made to order, this can take up to 12 weeks in peak season.
Can I collect my order in person instead of having it delivered?
Yes, orders can be collected from our Oudtshoorn store during office hours once your order is ready — we’ll notify you in advance.
What is your returns policy?
Unwanted products may be returned within 7 working days of the invoice date in original condition, at your own cost. Defective products may be returned within 6 months of purchase for repair or replacement.
What if my order arrives damaged or incorrect?
Please inspect your order on arrival and contact us within 48 hours with your order number, a description of the issue, and photographs, and we’ll assist promptly.
